For locksmiths
Google review software for locksmiths
A locksmith is called by somebody having a bad day, is paid by a stranger, and is judged on whose home they are allowed into. Reviews carry more weight in this trade than in almost any other — and they are the ones customers actually read before they call.
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Why reviews decide the job before you quote it
The customer cannot judge the work
A new cylinder either works or it does not, and a homeowner cannot tell a good one from a cheap one. What they can judge is how quickly you arrived, what you charged and how you treated them — which is exactly what a review describes.
You are competing against numbers nobody has heard of
Homeowners have been warned that some lockout numbers are call centres rather than the van that turns up. That suspicion lands on every locksmith, including the ones who have been on the same street for twenty years. Recent, local reviews are what separate you from it.
The call is an emergency, so the thanks is quick
A lockout at eight in the morning, or a rekey the day after a break-in, is over in an hour and forgotten by the evening. Without a habit of asking, the goodwill stays where it was — in somebody's memory, doing nothing for your listing.
How it works on a real job
1Save your setup once
Business name, Google review link, and the wording you want to send. Thirty seconds, on a phone, once.
2Type a name and number
Or tap a recent customer, and their text is written for you already. No retyping an address or a number you sent to last week.
3Send it from your own phone
The message opens in your own Messages app with the link in place. Your customer gets a normal text from a number they recognise.
Everything happens on the phone in your pocket. There is nothing for your customer to install, and nothing for your crew to set up.
Texts that work for locksmiths
Pick one of these when you set up your account, or write your own. Every one uses the same placeholders, so the customer's name and your review link fill themselves in.
Hi {first_name}, glad you are back inside. No rush at all — if you get a minute, a Google review helps people nearby find us on a bad day: {review_link}
Hi {first_name}, thanks for having us out today. If you are happy with the new locks, a quick Google review would mean a lot: {review_link}
Hi {first_name}, thanks for trusting us with the site. When you have a minute, a Google review helps other local businesses find us: {review_link}
No review link yet? Here is how to find yours.
Questions locksmiths ask us
- Is it OK to ask after an emergency call-out?
- Ask, but do not chase. Send the text on the way to the next job and let them answer whenever they like. Somebody who has just been let back into their own house is grateful — they are also not going to sit down and write it out at eight in the morning.
- Do locksmith customers leave reviews?
- The ones who found you through a search do, because that is exactly how their next neighbour will find you. Mention the job in your request — lockout, rekey, new cylinder — so the review they write sits next to the thing the next anxious caller is searching for.
- What about work I get through a landlord or a letting agency?
- Ask the landlord or the agency, since they chose you and they will be choosing again. One review from a managing agent is worth a great deal with the next agent, and it is the sort of customer who values a tradesperson who asks.
Send your first request on today's job
Set up takes a few minutes in the van. $29 a month after a 3-day free trial, cancel any time.
- No app for your customer to download
- No per-text fees and no monthly cap
- Every request logged with who sent it, and when