For HVAC companies
Google review software for HVAC companies
HVAC is a seasonal business with a quiet problem: you have hundreds of satisfied customers from last summer, and none of them are visible to the homeowner whose furnace just died in January.
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Why reviews decide the job before you quote it
The rushes are when reviews matter most
During the first heatwave you are running twelve calls a day. That is also the exact week your review count should be climbing, because the homeowners behind those calls are already searching. It never happens, because nobody has time to write a review request.
A system replacement is a nervous purchase
Nobody spends five figures casually. That customer read everything they could find, and then they chose you. Their review carries the most weight of any in your account, and it is the one most often never asked for.
Nobody switches on price alone
Customers leave a company after reading reviews, and they pick one the same way. Your maintenance customers are the cheapest source of new reviews you have, and most of them have never been asked.
How it works on a real job
1Save your setup once
Business name, Google review link, and the wording you want to send. Thirty seconds, on a phone, once.
2Type a name and number
Or tap a recent customer, and their text is written for you already. No retyping an address or a number you sent to last week.
3Send it from your own phone
The message opens in your own Messages app with the link in place. Your customer gets a normal text from a number they recognise.
Everything happens on the phone in your pocket. There is nothing for your customer to install, and nothing for your crew to set up.
Texts that work for HVAC companies
Pick one of these when you set up your account, or write your own. Every one uses the same placeholders, so the customer's name and your review link fill themselves in.
Hi {first_name}, thanks for having us out today. If you have 30 seconds, a Google review helps other homeowners find us in a hurry: {review_link}
Hi {first_name}, thanks for choosing us for the new system. If you are happy with the install, a quick Google review would mean a lot: {review_link}
Hi {first_name}, good to see you at the tune-up. If you have a minute, a Google review helps neighbours find us when theirs quits: {review_link}
No review link yet? Here is how to find yours.
Questions HVAC companies ask us
- We are slammed during a heatwave. Who has time for this?
- That is the point of sending from your own phone: it is two taps, and it happens in the van before you pull out. The alternative is waiting for a quiet week that never arrives, in the season when new customers are actively looking.
- Do install customers leave better reviews than service calls?
- Install reviews tend to be longer and more specific, because the purchase was considered and they want to justify the decision. Both are worth asking for — just do not skip the small calls, since volume is what keeps your rating recent.
- How do I reach my maintenance-plan customers?
- You are already in front of them twice a year at the tune-up. Have the tech ask while the system is still open on the bench, and the review is done before they leave the driveway.
Send your first request on today's job
Set up takes a few minutes in the van. $29 a month after a 3-day free trial, cancel any time.
- No app for your customer to download
- No per-text fees and no monthly cap
- Every request logged with who sent it, and when